FAQ
Can I see my order online if I used Guest Checkout?
Unfortunately, you will only receive an order confirmation if an email address is provided during checkout. If you aren’t receiving these emails, it may be that you have entered an invalid email address.
If you are unable to locate any expected emails, please contact our Customer Service team.
I cannot find my order in my Order History
Maybe you checked out as a Guest and created an account afterwards.
In this case, you order will unfortunately not show in your account. But you will receive an email update the status of your order. If you have not received a confirmation email, please contact our Customer Service team, as your order may have been declined.
How secure is my account information?
Absolutely secure. ALCARI is committed to protecting the security and privacy of our member information. For details on the security of your transactions, please see our Privacy page.
How can I close my ALCARI account?
You need to contact our Customer Service enquiry@alcari.com with the following details:
- Full name (on account)
- Full billing address
- Registered email address
Once we have these information, we will disable your account.
We will retain your order history, and your account can be reactivated at any time.
How do I use a promotional code?
Once you have added the item(s) to your cart, go to CHECKOUT and there will be a “PROMO CODE” box below all the item(s) you picked.
Enter your code and select “Apply” — your total will be updated Automatedly.
**Please note that only one code can be applied to each order.**
