SHIPPING & DELIVERY

 

Here’s all the important shipping & delivery information you need. Before you confirm your order, please double check the shipping details, as it is difficult to make any changes once your order has been processed online.

 

How long the delivery take ?
Most orders delivery in general takes 8-9 business days. (For 'DIY - MAKE YOUR OWN' items, it will take 1-2 days more.) However, please note that it is an estimate and depends on the local mail service in your country.
**Please note that during final sales and the holiday season delivery times can be longer**

Order hasn’t been delivered yet ?

The delivery time is estimated with 8-9 business days and depends on the local postal service. If your estimated delivery date has passed by more than 5 business days and you still haven’t received your order, please email us immediately, so we can help you further.
**Please note that during final sales and the holiday season delivery times can be longer**

 

Which countries do you ship to ?

We ship our products globally, which allowing you to spread the happiness easily around the world with ALCARILIFE!

 

All items on the website are in stock ?

All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page. In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).

 

Change order or shipping address ?

It is difficult to change your order or the shipping address once it has been placed. We target to ship all orders as fast as possible, so our warehouse is processing them within 20 minutes of receiving them. If a change is necessary please contact us by email.

 

Received the wrong product ?

If you receive a delivery containing damaged or wrongly packaged item(s), please contact us through the customer service email and we will do our best to fix our mistake. You will be provided with new products or a refund, depending on your preference.
**Please state your order ID in the email**

 

Missing product in order ?

Should you find any product is missing from your delivery, please contact us through the customer service email and we will do everything we. You will be provided with new products or a refund, depending on your preference.
**Please state your order ID in the email**

 

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