SHIPPING & DELIVERY
Here is all the important shipping & delivery information you need. Before you confirm your order, please double check the shipping details, as it is difficult to make any changes once your order has been processed online.
How long delivery takes?
All orders delivery in general takes 8 -10 business days. However, please note that it is an estimate and depends on the local mail service in your country.
DIY Items will have extra 5 – 6 days for production.
**Please note that during weather issue, final sales and the holiday season delivery times can be longer**
Order hasn’t been received yet?
The delivery time is estimated with 8 -10 business days and depends on the local postal service. If your estimated delivery date has passed by more than 4 – 5 business days and you still have not received your order, please email us immediately, so we can help you further.
**Please note that during final sales and the holiday season delivery times can be longer**
Which countries do Alcari ship to?
We ship our products globally and the shipping cost will be USD$25, (free shipping above USD$80 per order), which allowing you to spread the happiness easily around the world with ALCARI.
All items on website are in stock?
All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.
In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).
Change shipping address?
It is difficult to change your shipping address once it has been placed. We target to ship all orders as fast as possible, so our warehouse is processing them within 20 minutes of receiving them.
If a change is necessary, please contact our customer service enquiry@alcari.com .
Received wrong product?
If you receive a delivery containing damaged or wrongly packaged item(s), please contact us through our customer service enquiry@alcari.com and we will do our best to fix our mistake. You will be provided with new products or a refund, depending on your preference.
Missing product in order?
Should you find any product is missing from your delivery, please contact us through the customer service enquiry@alcari.com and we will do everything we. You will be provided with new products or a refund, depending on your preference.
Return & Exchange Policy
Thank you for shopping at www.alcari.com ! As part of our commitment to your satisfaction, we want you to love what you ordered, if you found something unsuitable, let us know for a refund or exchange.
You may return or exchange all item(s) you have bought from www.alcari.com for a full refund or exchange within 7 days when you receive them.
When making refund or exchange, please bear in mind that:
Any items returned must be in the same condition in which you received them. All tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise.
ALCARI will not accept the return of any item(s) which we consider used in any way. Please note, in such cases, the used item(s) will be returned to you and you will be charged for all additional shipping costs.
When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Any refunds made by us will be processed back to the original payment method when you placed your order. We do not take responsibility for any items lost during the return shipping.
In the case of an exchange/return, it will take around 14 days. ALCARI is not responsible for delayed or lost packages being returned.
Any return item(s) received without an invoice email may be denied at the decision of ALCARI.
Returns & Exchange Process:
- Please send an email to our customer service enquiry@alcari.com and mention clearly your request.
- Send your item(s) to the address below,
RM D, 8/F HONG KONG SPINNERS IND. BLDG.,
PHASE 5, 760-762 CHEUNG SHA WAN RD.,
KOWLOON, HK
- Include how we should process your return (Refund/ Exchange to another style)
- For exchanges, please clarify the product by item number & invoice email
**please note that exchanges must be for applicable products of equal or lesser value**
As soon as we receive your return shipment, we will process your request and send you an email for confirmation. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.
If you have any questions regarding the process, please contact us by email.
PAYMENT & SECURITY
We accept payments made by Stripe, Visa, MasterCard and American Express card.
By placing an order using one of the above online payment methods, you confirm that the payment account used is yours or that you have been agreed by the owner to use it. If your card issuer refuses to approve the payment to ALCARI, we will not be responsible for any delay or non-delivery.
We take your security very seriously, therefore your details are safe with us.
To add your card details, just login to your account and click on ‘Payment methods’. From here, you can add your payment details and save them to your account. When you come to pay for your order, you can select one of your saved payment methods to pay for your order.
If you don’t want to save your payment details to your account, then you can also enter them when you come to pay for your order. If there is no payment details saved to your account, then you’ll be asked to enter them when you click ‘Buy Now’.
CURRENCY IS USED ON THE WEBSITE
The prices you see www.alcari.com are stated in $USD for global countries and HKD for Hong Kong. They exclude final shipping charges, which are calculated and added at checkout stage.
ALCARI is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
PRIVACY POLICY
At www.alcari.com we fully understand that you value of your privacy and we wish to have your personal information kept secure.
We may collect some information from you when you use our website www.alcari.com. Your use of the information and services available through our website will define as the type of information that we collect about you.
The only personal information that we collect about you when you use our website is (1) the information about yourself when you complete an online form when placing an order, or (2) information you provide to us when you send us an email.
Please note, we will record your email address if you send us an email.
USING & DISCLOSING YOUR PERSONAL INFORMATION
We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.
Please be assured we will not disclose information about you unless (1) the disclosure is required or authorized by law, or (2) you have consented to our disclosing the information about you.
We may also use your personal information to provide you with information about other services/goods offered/supplied by us.
If you would prefer not to receive promotional information or any other material from us, please let us know by email and we will respect your request.
FAQ
Can I see my order online if I used Guest Checkout?
Unfortunately, you will only receive an order confirmation if an email address is provided during checkout. If you aren’t receiving these emails, it may be that you have entered an invalid email address.
If you are unable to locate any expected emails, please contact our Customer Service team.
I cannot find my order in my Order History
Maybe you checked out as a Guest and created an account afterwards.
In this case, you order will unfortunately not show in your account. But you will receive an email update the status of your order. If you have not received a confirmation email, please contact our Customer Service team, as your order may have been declined.
How secure is my account information?
Absolutely secure. ALCARI is committed to protecting the security and privacy of our member information. For details on the security of your transactions, please see our Privacy page.
How can I close my ALCARI account?
You need to contact our Customer Service enquiry@alcari.com with the following details:
- Full name (on account)
- Full billing address
- Registered email address
Once we have these information, we will disable your account.
We will retain your order history, and your account can be reactivated at any time.
How do I use a promotional code?
Once you have added the item(s) to your cart, go to CHECKOUT and there will be a “PROMO CODE” box below all the item(s) you picked.
Enter your code and select “Apply” — your total will be updated Automatedly.
**Please note that only one code can be applied to each order.**
TERMS AND CONDITIONS
These terms and conditions set out the basis on which you can visit and use our ALCARI Website. Please read them carefully as they contain important information.
Welcome to www.alcari.com . This website is owned and operated by the company. By visiting or shopping at www.alcari.com you accept these conditions, so please read them carefully.
We reserve the right at our decision to revise these Terms and Conditions from time to time. Please check these Terms and Conditions occasionally.
By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether you have reviewed them.
If you do not agree to accept these Terms and Conditions, please do not enter or make any use of the Site.
TERMS OF SALE
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may be different according to availability and representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. In order to deal with ALCARI you must be over 18 years and hold a valid credit or debit card issued by a bank acceptable to us. ALCARI retains the right to refuse any request made by you. If your order is accepted, we will inform you by an email and we will confirm the identity of the party which you have contracted with.
When placing an order you undertake that all details you provide to us are true and accurate, that you are a lawful user of the credit or debit card used to place your order and that there are enough funding to cover the cost of the goods. The cost of foreign products and services may be different. All prices advertised are subject to such changes.
OUR CONTRACT
When you place an order, you will receive a confirmation email of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
COPYRIGHT
All content of this Site, including, artwork, graphics, images, illustrations, photographs, text, video, audio clips, logos, and designs are the property of the company, it affiliates, or third parties who have licensed the materials to us. All content is protected by copyright, trademark and other intellectual property laws of the EU, China & Hong Kong. This website in its entirety including, without limitation, the design, layout, selection, coordination, and enhancement of the content, is protected by all. All worldwide right, title, and interest is reserved.
You may not access, use, download, copy, reproduce, publish, distribute, modify, or create derivative works from, sell, or made use of in any way the contents of the site, or any related software, or any part thereof for any other purpose whatsoever. You may download or electronically copy and print any page contents displayed on the site for the Permitted Use only and no rights to those materials are transferred to you by such copying.
Software used on this site is the property of Yorkwell Asia Co. Ltd or its licensors and is protected by the international copyright laws.
PRIVACY
Please review our PRIVACY POLICY, which also governs your visit to this Site, to understand our practices.
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are precisely correct, errors may occur. If we discover any error in the price of any goods which you have ordered, we will inform you immediately and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. The prices quoted on this Website are final prices. You agree that the prices quoted on the Website at the time of ordering will be honored.
ALCARI is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when you pay your order.
Stock levels are subject to availability and we do our best to ensure all orders are packed accordingly to the desired quantities and styles. If any order not able to fulfilled by our warehouse upon packing due to items becoming out of stock, we will inform you immediately. We will refund you for the out of stock item(s) upon packing and send out the rest of your goods as soon as possible. We do not hold any orders and cannot cancel orders at this point of the process. Orders will be packed and shipped as usual in our normal procedures.
TRADEMARKS
ALCARI and ALCARI logo are trademarks owned or used under license by the company and may not be used by you without our written permission.
DELIVERY AND RETURNS
Shipping costs will be added where applicable.
For Exchanges and refunds, please review RETURN & EXCHANGE POLICY.
Risk of loss
All items purchased from us are made pursuant to a shipment contract. This means that risk of loss or damage to the ordered goods/products shall pass to you upon delivery.
PAYMENT
We accept card payments by Stripe, Visa, MasterCard and American Express card. Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are enough funding to fulfill the transaction. Goods will not be ship until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
PROMOTION CODES (COUPON CODES)
Please note, promotion codes can only be used once per transaction and cannot be used with any other promotion or special offer. Promotion codes are territory specific. There is no cash alternative. The conditions of use relating to any discount code will be specified at the time of issue.
SITE TRANSACTIONS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order, whether the order has been confirmed, for any or no reason, and without liability to you or anyone else.
COLOUR
We have spent a lots of effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your screen, we cannot guarantee that your screen display of any color will be accurate.
Your account
If you use this Site, you are the one to responsible for maintaining the privacy of your account and password and for controlling access to your computer. Plus, you agree to accept responsibility for all activities that occur under your account or password. ALCARI reserves the right to refuse service, remove or edit content, or cancel orders in our own decision.
